The hotel is an 11-minute walk from the main bus station/tourist center. Due to bus schedules, I needed to leave a day early. The hotel did not budge in terms of giving me a refund for the extra day. For that reason, I will not stay there again. I also learned there are other hotels much closer to the city center, which would have been more convenient.
The staff were friendly in terms of making calls and helping with the bus.
There is a very well-stocked Family Mart on the bottom level of the building, which was convenient. Otherwise, you will need to walk a distance to get food!