The service was amazing! They were so helpful and really went above and beyond in helping us with some issues regarding our trip plans. We were late in getting in and missed our reservation for the Ninja Temple. They called and helped us rebook it. We also needed to ship some luggage and they also called the hotel we were shipping it to, to make sure they could hold on to it until our check in date. They also helped us make sure a package we needed got delivered to us before we left the hotel by calling the delivery company for us. The person who helped us Matsui