I stayed the week prior for 3 days and was put in a room with non-working internet. In all my 11 years of staying this change, it was the first time. The response at the front desk was "sorry." I eas not offered a different room or having it fixed. The bathroom tray and 2 plastic cups usually standard, were missing. But this last one-day trip at this same hotel, the internet worked and the bathroom tray and 2 cups were there. The staff were helpful with my luggage hold needs. I'm glad they redeemed themselves. My choice is to stay near the train station, so expect to hear the trains! In otger words, it's not totally quiet. But its location is worth the train noise "inconvenience." Love their breakfast buffet!