2/10 แย่
3 มกราคม ค.ศ. 2025
Do not let the photos fool you
This hotel was due for a renovation 7 years ago. When we got there, we were early before checkin so we hung around the pool area. At 13:50 we asked again if our room was ready. They said it was but had to ask the manager if they could let us in 10 minutes early. They were not allowed to. Why? I don't know, but I have never experienced this type of distrust or lack of service mindedness. The premisses is falling to pieces. It rained in on my bed at night, which we let the manager know. He fixed it by leisurely putting a tarp over the roof. The room is damp, and there are moisture balls in every corner to manage this. The door is impossible to close and lock, and there are gaps inbetween the roof and the walls to let insects in.
They also wouldn't let us check out before checking our room. There is no minibar, so I am assuming they wanted to see if we destroyed anything in the room. Also shows the amount of distrust for their guests, which is ridiculous considering I would never trust this hotel given the discrepancy between photos and reality. Do yourself a favor and do not book this hotel until they have renovated and changed management. Or lowered the price, because it is NOT worth what we paid.
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