2/10 แย่
30 พฤศจิกายน ค.ศ. 2024
They gave away my paid room, and no refund!!!
I had booked and paid for a night here at La Quinta for November 23rd. The website said to notify them and they’d provide shuttle service from the airport to the hotel so I tried reaching out to them, but I never got a reply.
I arrived in Oklahoma around midnight, and was exhausted. I was just looking forward to sleeping. I get an Uber and head over to the hotel. I arrive around 1am.
Upon arrival, the front desk person (he said his name was Kmari) says they don’t have any rooms. I quickly say I booked and paid for a room ahead of time. He smirks and says, “no, we don’t have any rooms left”. I ask again for clarification, and he says he doesn’t have a room for me.
He did not offer any solutions, so I ask “what solutions do you have for this problem?” He did not offer ANY solutions at all, and basically wanted me to leave the hotel.
I ask to speak to a manager and he says no one is available. I ask for the GM’s number and he refuses to give it to me. He called someone (I’m not sure who), and they tell him to contact surrounding hotels to see if they have any vacancy.
He calls a few hotels and no one has rooms. So he says that that’s all he can do and kicks me out to the street (which is full of sketchy people).
He eventually gave me a card and said the person that will contact me is Jay Patel. And of course, I HAVE NOT received a refund and I HAVE NOT received a phone call.
I have traveled to various states and countries, and this was BY FAR the WORST customer service.
Perla
Perla, ทริป 1 คืน
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