The terrace room on the top was WONDERFUL. Nikoleta is a wonderful, kind lady who is there to help every step of the way. From our arrival (there were 3 of us), she arranged a taxi from the airport and even though we arrived very late, it was no problem at all.
This hotel is AMAZING because it also provides free breakfast vouchers for the Pallas Cafe right on the Chania Port harbor, and its BEAUTIFUL! We ate breakfast most days here, and were quite satisfied.
The rooms are cleaned nicely each and every morning at about noon. When you get back to your room from milling about the city, it looks like it was brand new. Also, the hotel provides welcome wine and fruit, and it was a nice touch to have alongside a wonderful stay.
If you have the money, the terrace rooms at the top of the hotel are a MUST HAVE. The terrace is one of the most amazing things about this hotel that not many others have. There are only 2, so make sure you book it quickly!
Overall, the stay at this hotel was wonderful and made our stay in Chania that much more comfortable. Thank you so much Nikoleta!