So, I checked in to my suite only to find a pack of cigarettes, lighter and cigarette butts on the balcony. I then noticed that the comforter on the bed had wrinkles all over it, and was not cleaned. We went down to speak to the front desk and she confirmed that no one was staying in the room but would change our rooms for us. Great right?
We got to the second room, only to see MULTIPLE hairs on the "fresh" pillow and another dirty comforter. We went downstairs to complain again with pictures of the dirty bed sheets. She apologized profusely and told us she would give us an upgrade..
Next room, guess what, more hairs on the pillows, another room that had dirty bed sheets. The lady saw with her own eyes as well and said how sorry she was...She said she would change the bed sheets personally for us. Disgusting.
They brought us to three rooms, and three out of the three rooms had dirty bed sheets even though they "cleaned" the room. The same lady that escorted us to the room even gave an excuse for the cleaning lady that, "She must have had a lot of customers and was busy"..!!!! As if that makes it okay to leave dirty bed sheets on the bed for the next guest!!!! Disgusting!!
What's worse is that the cleaning lady still works there! Not fired..nothing..........I would recommend that you stay away from this "LUXURY" hotel at all costs unless you want to sleep in DIRTY bed sheets from the prior guests.