Staff are doing their best to provide services. We stayed twice at the hotel because of the location. The first room is large but water in the shower will over-flow when used. The second time we stayed, other room/s occupants were extremely noisy until late at night. I am not certain whether the staff took any action or not after being notified about the issue. Noise is transferred from one room to the others and one floor to the others.
One noted also that there was only one staff during breakfast. Again he tried his best to provide the services required.
Otherwise, the hotel is best served my purpose.