2/10 แย่
4 ก.ย. 2025
No Customer Service
I was originally only booked for one night which was a mistake on my part because it should have been two. However, when I arrived late Friday night, I asked the clerk to book for an additional night which she ignored as she extended the key for night one. When I asked her to book me another night, she explained that she could not because I booked with Hotels.com. I didn't understand but she explained it would probably be cheaper to book an additional night with them as well. I did just that and thought I was all good to stay another night in the current room. However, when I checked with the front desk, the next morning while heading out, the male clerk informed me that I was in a suite but has paid for a single king size room for night two. Basically, he wanted me to pay more money or move to the smaller room. Unbelievable since they were not full and my friend's party was in the hotel, which I could not receive the discount as it was not used during booking with Hotels.com. Needless to say, I stressed how inconvenient it was for me to move my things from the 2nd to the 3rd floor and the clerk had no words, just as the female the night before. I will never stay in Hyatt House in any city as I have been accommodated by many fine hotels over the years for things far greater, and this is a clear example why I don't usually stay in places such as this but I did because it was the host hotel. Never again
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