This was hands down the worst hotel experience I’ve ever had. My son and I arrived excited for our trip, only to have our check-in delayed—causing us to be late for our plans. We had to drop our things and rush out the second the room was finally “ready.”
When we returned later that night, exhausted, the first thing I see is a BUG crawling on the bed. I was in complete shock and instinctively knocked it down, then spent 20 minutes frantically searching until I found it crawling up the wall beside the bed. Disgusted and disturbed, I inspected the bedding—only to discover stains on the sheets and the bed skirt. Absolutely revolting.
I was told no one could change the bedding until after 11pm. Excuse me? I’m traveling with my 9-year-old child who was tired after a full day out, and you expect us to wait hours for clean bedding in a room with bugs and filth? Not once was a new room offered—only solution offered was new bedding.
We were so uncomfortable and freaked out we ended up sleeping in a chair. IN A CHAIR. After paying for a room and a bed we were too scared to even lie on.
This was supposed to be a special trip, and instead we were treated like we didn’t matter. Never again. Shame on this hotel for their complete lack of cleanliness, hospitality, and basic human decency.
I have videos but I can only post photos.