I would love to give this hotel a 5 star review but there were just a couple of things that keep me from do so. I know we are being nitpicky but when compared to all of the other amazing places we have stayed at ont his trip it fell just a little short. First the great things; the grounds are amazing and pools look and feel incredible. For the most part the staff were incredibly welcoming, professional and ready to help so we definitely want to praise that aspect of the hotel. When we went for dinner and got room service the food was very good. There are just two things we found to be lacking. First the room was definitely not a suite, just an okay sized room with two chairs. Moreover, despite the pictures we did not have a separate shower and the shower we did have was an add-on to the tub that not only was very poorly designed and very hard to use with spilling water all over the bathroom and along the wooden window sill (yes window sill as the bath room had huge windows that not only let you see into the room, but also to the main hallway where everyone walked by. There were blinds but it was not very reassuring to have that access to the outside right next to the bathtub. The tub felt like you were about to crash through the floor with every step and creaked enough to make you wary and getting out of the tub onto the Teflon coated floor was very unsafe and we had a couple of slips that could have gone very wrong.
The breakfast buffet was also very sub par.