The information given in the booking website stated that free airport shuttle is available if arranged before hand -- this is false. It also stated that reception is open until 10 p.m. but late check in could be arranged. We arrived before 10 p.m. but there was no one at the reception. We waited more than an hour, getting really anxious as it was getting late and we were wondering if we were going to have go looking for another hotel in the middle of the night. We tried calling not only the info in the booking confirmation but also flyers available in the reception area, but no one answered and we get messages only Thai. Eventually a helpful guest who had a mobile no. for the hotel owner helped us get in touch, and we did get into our room before midnight.
This is also not a four star hotel as categorized in the website. I would not even rate it a two star. It is basically a family business. The property is run down, although clean. Even sheets and towels are laundered in house, and though clean, some of them have stains that could not be removed. It is good value for budget traveler, who only have basic requirements of a clean place to sleep and friendly staff, but the booking website needs to be more accurate.