Clean room, wellness no so clean. Pool bar service not so good. Restaurant staff was very good and tried provides good service.
Marek
Marek, ทริปกับครอบครัว 3 คืน
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8/10 ดีมาก
17 กรกฎาคม ค.ศ. 2020
Super hôtel très beaux!!ménage a revoir
Hôtel super beau et agréable!! buffet sympas et variés parc aquatique super pour les enfants!!
Seul bémol service de chambre et ménage à revoir!!sinon tout ok
ผู้เข้าพักจริง
ทริปกับครอบครัว 3 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
10/10 ไร้ที่ติ
6 สิงหาคม ค.ศ. 2019
Perfect vacation
. It was the most beautiful hotel i saw ever
The dinner was amazing
The elevator most of the time is not working.
meital
meital, ทริปโรแมนติก 3 คืน
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6/10 ดี
24 กรกฎาคม ค.ศ. 2019
Don't expect any kind of good services
Resort is situated at one of the most beautiful place and very peaceful location. Room was cleaned when we arrived for our 4 days of stay and we haven't had any room service afterwards at all. You have to beg them for fresh towels, Toiletries, water bottles etc.
We had nearly 8 towels and 20 water bottles (Many we bought it ourselves as we couldn't be bothered to wait for hours just to get water) in our room including coffee mugs etc which apparently they never replaced.
I had some breakfast in a room and left the leftovers outside for the housekeeping to take and it was there for over 48 hours on a display. Thank god I left it outside else my whole room would smell horrible which apparently corridor was due to leftovers.
Not only us but our friends in other rooms had same issues and once even they told them that they are running out of towels in entire resort
K
K, ทริปกับเพื่อน 4 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
4/10 พอใช้
21 กรกฎาคม ค.ศ. 2019
We paid for a number on the site which does not exist.
ผู้เข้าพักจริง
ทริปกับครอบครัว 4 คืน
รีวิวจากผู้เข้าพัก CheapTickets ที่ตรวจสอบแล้ว
4/10 พอใช้
19 กรกฎาคม ค.ศ. 2019
Not good
Scary hotel
Shlomi
Shlomi, ทริปกับครอบครัว 3 คืน
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10/10 ไร้ที่ติ
20 มิถุนายน ค.ศ. 2019
The room was beautiful and it was only a short walk to the beach, which you could get a free buggy to if you found the hill tricky.
Catherine
Catherine, ทริปโรแมนติก 7 คืน
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8/10 ดีมาก
9 กันยายน ค.ศ. 2018
Great hotel but had a check in nightmare
The Royal Castle is an amazing hotel with beautiful, eclectic modern interior decor. Swimming pool was beautiful with a water park next door for the kids. The beach area is also lovely, and the hotel grounds and garden landscaping were immaculately kept. Simply gorgeous. Our studio suite with pool view was amazingly spacious, so we were very pleased! The breakfasts and dinners (half board) were delicious. Plenty of options. We truly enjoyed our 2 nights there. Our only complaint was at check-in. Despite having our Hotels.com pre-paid reservation email in hand, the staff refused to check us in as they had no reservation for us. We waited in the lobby for 2-3 hours, and spoke with the manager. He shrugged his shoulders when I asked where is our room. He told us to call Hotels.com and find the reservation but we didnt have a local Bulgarian line. Blatant disregard and rudeness from the manager giving us the cold shoulder. Without them having my reservation they refused to check us in at all. We called the police about the situation as we pre paid our reservation and they wouldn't check us in. In fact we sat for hours in the lobby until they "found" our reservation nearly 3 hours later. Poor treatment and lack of customer service skills by management. The staff apologized but management needs further training on customer service.