Grand Residences All Inclusive, Puerto Morelos

Grand Residences exceeded my expectations. Unbelievable facilities and service. Food was great also. This place is head and shoulders better than Beaches - Turks & Caicos.

Loved staying at the Grand Residences for it's perfect room layout for the ground floor master suite with private pool and jacuzzi. It is perfect for our family with a large gathering space in the living room and dining area. The resort is very well maintained. The pool side service is great. The food is good. Even during the peak period at Thanksgiving, it was always easy to get chairs. We like that we never have to exchange towels or wake up early to get chairs. The pool staff takes care of it all. The entertainment team was very nice as well. he only issue I noticed with this recent stay is with the service at the restaurant which is not as good as what I expected. We ate all meals on the resort as part of the all inclusive package and had spectacular service only one out of three evenings when we dined there (Lot, Raul, and Margarito are the best). I previously recommended this resort to others because we had much better service at a previous stay. The maitre 'd or hostesses were not friendly. They just did their job and didn't try to make us feel welcome at all. One night, our waiter seemed to do the minimal to get the dinner served. We always tip at the beginning and throughout the meal to anyone who provides any sort of service for us. I am not sure why the service has changed so much.

Our family members became sick either from water or food.