Royalton Riviera Cancun Resort & Spa - All Inclusive

It was GREAT! I'd watch out for the in room credit. The staff explains it as though you can use the credit on things such as the Spa but its only a coupon book that's given to you and the rest is out of pocket. I ended up spending 130 cash because I only received a $25 dollar of coupon and that was my room credit portion. Overall the experience was great and my kids had a great time

Our second time here in 3 months. Royalton is an above average all inclusive in Cancun. The rooms are great, big and comfy, and the food is well above average from other all-in places we’ve stayed. Beach area is blah, too much seaweed, but lots of pool choices for every mood. I highly recommend diamond club. Being able to make all your dinner reservations in advance and have a separate pool to visit when the main pool gets too busy is worth it. Had the one bedroom suite in Nov., had the junior suite in Feb. With a kid in tow, I recommend the one bedroom for a little privacy. If it’s just a couple, the junior suite is plenty of room. The service is what sets this place apart. Everyone tried to make everything as great as possible. Special kudos to Josue at the pool bar and Daniella the concierge for helping us out so much. I would definitely stay here again. Only suggestions I would make to management. There are no smoking signs all around the pool area but zero enforcement as people were smoking around us all the time and no staff said a word. Also, several times I saw other guests smoking marijuana in plain sight of staff and still nothing. I’m no prude, but when I’m walking around the resort with my kid getting punched in the face by the smell, it’s a bit off putting. Not that I think this doesn’t happen at every place, but I think Royalton is better than that. Also, a few more beers to choose from would be nice.

Our second time here in 3 months. Royalton is an above average all inclusive in Cancun. The rooms are great, big and comfy, and the food is well above average from other all-in places we’ve stayed. Beach area is blah, too much seaweed, but lots of pool choices for every mood. I highly recommend spending the extra for diamond club. Being able to make all your dinner reservations in advance and have a separate pool to visit when the main pool gets too busy is worth it. Had the one bedroom suite in Nov., had the junior suite in Feb. With a kid in tow, I recommend the one bedroom for a little privacy. If it’s just a couple, the junior suite is plenty of room. The service is what sets this place apart. Everyone tried to make everything as great as possible. Special kudos to Josue at the pool bar and Daniella the concierge for helping us out so much. I would definitely stay here again. Only suggestions I would make to management. There are no smoking signs all around the pool area but zero enforcement as people were smoking around us all the time and no staff said a word. Also, several times I saw other guests smoking marijuana in plain sight of staff and still nothing. I’m no prude, I live in Vegas so I get it, but when I’m walking around the resort with my kid getting punched in the face by the smell, it’s a bit off putting. Not that I think this doesn’t happen at every place, but I think Royalton is better than that. Also, a few more beers to choose from would be nice.

Royalton is an above average all inclusive in Cancun. The rooms are great, big and comfy, and the food is well above average from other all-in places we’ve stayed. Beach area is blah, plenty of chairs and umbrellas, too much seaweed, but lots of pool choices for every mood. I highly recommend diamond club. Being able to make all your dinner reservations in advance and have a separate pool to visit when the main pool gets too busy is worth it. Had the one bedroom suite in Nov., had the junior suite in Feb. With a kid in tow, I recommend the one bedroom for a little privacy. If it’s just a couple, the junior suite is plenty of room. The service is what sets this place apart. Everyone tried to make everything as great as possible. Special kudos to Josue at the pool bar and Daniella the concierge for helping us out so much. I would definitely stay here again. Only suggestions I would make to management. There are no smoking signs all around the pool area but zero enforcement as people were smoking around us all the time and no staff said a word. Not that I think this doesn’t happen at every place, but I think Royalton is better than that. Also, a few more beers to choose from would be nice.

I loved the service from the staff. I did not like how thin the walls were. You could hear every little thing that was going on outside of your room.

I like everything about the property: the food , drinks and activities at night. I was treated with respect by all the staff. Mostly I like the room I stayed

Kids pool was great. The staff provided excellent service

Loved the swim out suite! The reservations for dinner is not ideal and was poorly explained on diamond check in.

Some of the staff members should work on customer service.