Receptionist was quite rude and did not listen to us, he wrote untrue information about us. And we did not know there will be no spare bed for our daughter, he was very offensive and very rude. He did make comments about our nationality and place of stay. Did not explain to us why he need all of our data… after all when we find out there is no spare bed for our daughter he did not offer us a room with the bed for her, said that is the only type of room, which is not true.