I had been hoping that the critical comments from other reviewers were people who were being unreasonable, and maybe if I had paid half of what I did (which would still have been more than what the quality of the room offers), then all of these things that I noticed would be unreasonable, but for a room that had been advertised at $500 a night discounted to $350, I hadn't expected that there would be ants in the pantry, no plug for the jucuzzi bath, lots of stains on the rug, a water stain on the wall from where the AC unit had been dripping, nor have an AC that is able to reverse cycle to heart. Even with the additional blanket provided upon request, and our own blanket that we had brought for our travels, we were still cold at night. For $100 a night, or even $120 I would have let these things go, but not for a room advertised to be $500.
The saddest part of all is that you can see the shell of what used to be a STUNNING hotel and room, but as I've noticed is the Best Western way, this beautiful old hotel has been run down, and obviously for much longer than the pandemic. They definitely can't blame the decline in quality of this building on the past 2 years alone.
That said, both of the staff had been very lovely and helpful, and I hope the management decides to invest in both more staff, and more maintenance because this hotel should be so so much better.