What a nightmare stay. We got in at 4:30 for a 3:00 check in. The receptionist let us know our room may not be ready when we got there. Considering check in starts at 3 and it was past then. They called and confirmed our room was clean, gave us keys and off we went....to an uncleaned room with a bathrobe, used beds and bathroom. So we go back down and have to get another room. As a courtesy we were given two free drinks at the bar for the inconvenience (I did not ask for any accomodations for the initial room issue.) The room was very large but the pillows are a joke. They do not have any fill and are incredibly uncomfortable. The breakfast is an overpriced waste of money. If you are even able to get food without other guests or their children shoving you or literally pushing you out the way, the food is not worth the price (I recommend going to Alex nearby if you want breakfast). The pool was so overrun with screaming children jumping into the pool (and literally following around strangers while their parents ignored them) that we couldn't even use it. The gym is nice. Someone decided to break the weight machine our last day there and again there were a lot of children in a facility for 18 and older Finally the best of it all, the bartender in Christmas Eve is incredibly rude and disrespectful. He was yelling, aggressive and unprofessional to do due a miscommunication. No manners and screaming at a guest 15 minutes before Christmas, good job!NEVER STAYING WITH THIS GROUP