2/10 แย่
29 กันยายน ค.ศ. 2024
I booked this hotel and paid in advance through Expedia, but I was charged again when I arrived the hotel. The hotel manager said the hotel had not received the fee from Expedia, and that you need to pay again. I paid for the hotel and then requested both the hotel and Expedia to investigate the payment status to clarify which side, hotel or Expedia is holding the money I overpaid. However, neither side responds to it and of course I haven’t been refunded the fee of more than £300. Isn’t this a scam? Expedia support team asked me to send a receipt from the hotel, and I sent it, but their answer was “we can’t refund the fee” without telling any reason or the investigation status. I will never use Expedia nor the hotel.
HIROAKI
HIROAKI, ทริปธุรกิจ 4 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว