Hotel was in a great location. Front desk was efficient & polite, they do not accommodate requests to upgrade (upon availability) unless we were willing to pay the difference. We decided to pass on a harbour view because we would be out most of the time. However, we did not realize we would have a room of the inner courtyard...and other rooms; this meant we could never have the curtains open in our room. Other rooms could easily see into our room...like we could see into theirs, and we saw things we wished we hadn't seen. Housekeeping was great, attentive. Our only complaint was difficulty operating the thermostat in the room.