The staff was friendly, but that is about the only positive comment I have. The room was a 4th storey walk-up, with very steep stairs. There was a broken sconce lamp above a desk. The safe lacked batteries, so it was unusable. I did not try to get batteries from the staff because that would have required going down and up the daunting stairs. The shower worked, with hot water, but there was no shower area, so using it made the entire bathroom floor wet. A small bottle of shampoo and of shower gel were provided, but not replenished for the second night. The towels were very worn, with threads hanging from them. I would not stay there again.