The staff at Hanoi Royal Palace is excellent, from the manager Jimmi to the Bell desk helper. From the time we booked the hotel for our family trip, Jimmi, the manager, has helped us to organize our trip, arranged tour to Ninh Binh and Ha long Bay cruise and all tours are great at reasonable price, giving our family a wonderful, memorable, stress free trip since everything has gone the way that we expected . The hotel is boutique but it's very clean, centrally located, 5 minutes walking to Hoan Kiem lake and provides a 5 star service. All staff members speak English well and are very helpful.