ฮอลิเดย์อินน์เอ็กซ์เพรสแอนด์สวีทส์ ออสตินนอร์ทเวสต์ - ย่านอาร์บอเรทัม - เครือโรงแรมไอเอชจี

Y

ทริปกับเพื่อน 1 คืน, 19 มิ.ย. 2021

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Good option – needs better front desk presence

Decent option in the Austin Arboretum area. Checked in around 9 PM and nobody around and no way to call them. I finally yelled out and somebody was in the back room and came out… Front desk person was hacking and wheezing and obviously chewing their food, not the best welcome. I felt bad for them because they seemed like they also had allergies but I didn’t really want to take the card keys from him when he handed them to me. There’s got to be a better way. Other than that, our stay was fine, the hotel is in a quiet location and close to the Domain which is handy

Christopher, ทริป 1 คืน, 27 พ.ค. 2021

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Great value!

Amazing place to stay with a family. Our room was perfect, breakfast was decent and the staff was friendly and professional. Would highly recommend this place!!!

Jassmyn, ทริปกับครอบครัว 4 คืน, 17 พ.ค. 2021

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An OK place

Clean location, gentle staff.

ทริป 1 คืน, 6 พ.ค. 2021

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Dirty Hotel /Gross!

Dirty!!!! I will never stay here again! Everything was dirty, halls, pool area, elevator, entrance hall, and especially the room. Disgusting! Mold in the bathroom, heavy dust on every piece of furniture, dirty on the walls, piece of food on the TV's remote control, filthy carpet with crumbs and a black thing, bad smell on the room, hair (from private areas)on the bed, everything was so dirty and gross... It was so bad that we couldn't sleep there one night, it wasn't safe for my family to sleep in that dirty room, especially in this pandemic time. I lost my money and had to come back home and take the road without sleep or rest, but at least we get out of there before getting sick. If you like a clean room and a safe environment to rest don't stay here.

Mariana, ทริปกับครอบครัว 1 คืน, 24 เม.ย. 2021

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Old and dirty! Never staying here again!

ทริปกับครอบครัว 1 คืน, 17 เม.ย. 2021

ความคิดเห็นจริงจากผู้เข้าพักของ Expedia

Water pressure in the room was horrible, other than that it was good

ทริป 1 คืน, 16 เม.ย. 2021

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People who worked here were fantastic. Location was great right next door to a Costco and restaurants close too. The room was great. The only thing that wasn’t good was the pool was FREEEEZING and there was a picture of a hot tub that was FREEZING too. We did choose this place because of the pool. We really wanted a staycation to use a pool. 😢

ทริปโรแมนติก 1 คืน, 10 เม.ย. 2021

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Late night check in problems

I try to be tolerant and have realistic expectations - especially during this pandemic time. The staff was obviously caught offguard with higher than expected demand. However we arrived at 9:15pm and was told it would be 20 - 25 min before our room would be ready because it was being cleaned. We showed up 20 min later and they hadn't even started cleaning yet. It was 10:15 before we got into the room. The staff was helpful and apologetic (except for one maid that seemed to have an attitude) but no getting around the fact that tired traveler having to wait an hour for a room at 9:30 at night is a terrible experience. Also only one elevator was working, so had to wait in line for elevator to make 4 trips before we could take it up.

ทริปกับครอบครัว 1 คืน, 10 เม.ย. 2021

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Clean and comfortable stay

Hotel room was clean and comfortable. There were water pressure problems and could barely take a shower. Staff apologized and said they had problems since the snowstorm and we’re working on it. Cleaning service missed a day with emptying trash and we had to come down for fresh towels. They have a nice pool area and deck with grills but it was not clean. We would of liked to grill hamburgers and hang outside with the beautiful weather. Location is great with maybe 15 minutes tops to get to popular destinations. We would stay here again.

James, ทริปกับครอบครัว 3 คืน, 18 มี.ค. 2021

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