We took the express bus no.86 (30,000 VND/person) from Hanoi airport and from where the bus stop we can walk to the hotel easily. The location of the hotel is great, near the lake and the shopping area. The hotel room is nice and clean but the air condition took some time to cool down the temperature. First we thought the air-con is not working so we called the front desk and they send the technican to our room right away then he told us to wait for 5 minutes. Not much for the breakfast but good enough.
Tana
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10/10 ไร้ที่ติ
27 ส.ค. 2025
Top location and value in Hanoi.
Great location. Comfortable room. Bar and restaurant on top floor with view. Staff are friendly and helpful beyond any expectation. Highly recommended.
Graeme
Graeme, ทริป 2 คืน
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10/10 ไร้ที่ติ
5 ก.ค. 2025
Great location and staff
Great view, great location, a lot of walking , they organised us the transportation to airport. great recommendation, view from the top and we’re gonna get a upgraded to a nicer room next time to Sandy. Thank you
Vicki
Vicki, ทริป 1 คืน
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10/10 ไร้ที่ติ
22 พ.ค. 2025
Everything is good . Service is very good. Breakfast overall is good. If provide the peanut butter that should be great.
siu keung
siu keung, ทริปธุรกิจ 1 คืน
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10/10 ไร้ที่ติ
27 เม.ย. 2025
Would stay again
Sarah
Sarah, ทริป 3 คืน
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8/10 ดีมาก
26 เม.ย. 2025
Small authentic hanoi hotel. Has aged and need aome refreshing. Nice hotel near old town. Good 3 star hotel great views from rooftop restaurants where breakfast is.
Very happy with the free room upgrade and how convenient the location of this hotel was to everything. Staff were friendly and the manager, Sandy was very helpful throughout my stay. Will come back next time and definitely recommend!
Priscilla
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10/10 ไร้ที่ติ
23 ส.ค. 2024
The location of the hotel is great. A lot of food, shopping and sightseeing options close by. My room was very clean and quiet. The best part of the stay was the staff. They went out of their way multiple times to help me plan my trip to Sapa. I really can’t say enough about them. I would highly recommend staying here.
jeffrey
jeffrey, ทริปกับเพื่อน 3 คืน
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10/10 ไร้ที่ติ
26 มิ.ย. 2024
Sandy and staff were attentive and helpful with our requests. We felt safe and welcome during our stay here. I would go back to this hotel.
Hoang
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10/10 ไร้ที่ติ
23 มิ.ย. 2024
This is probably my 5th time at Authentic Hotel and it's always a pleasure to stay here. The facilities do have to have another facelift though. Room 804's Cotto basin is cracked and would be good to have it replaced.
Other than that, Authentic is situated at the most convenient location at the Old Quarters, it is my default hotel of choice every time I visit Hanoi with my family.
Wee Lian
Wee Lian, ทริปกับครอบครัว 7 คืน
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10/10 ไร้ที่ติ
24 มี.ค. 2024
Dennis J
Dennis J, ทริป 1 คืน
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2/10 แย่
24 ก.ย. 2023
They did not honor my room reservation. They instead put me up in adjacent hotel that had lower rates on Expedia. They rejected a refund request for the difference in Rate that I initiated with Expedia. Just not fair.
ADNAN
ADNAN, ทริป 3 คืน
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10/10 ไร้ที่ติ
26 พ.ค. 2023
ผู้เข้าพักจริง
ทริปธุรกิจ 3 คืน
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10/10 ไร้ที่ติ
28 ธ.ค. 2022
Spent a wonderful Christmas weekend at the Authentic Hanoi from Saturday 24th to Monday 26th December 2022. This is actually my 3rd time at the hotel. I was here the first time 9 years ago and subsequently I housed my parents at the hotel when they came over to visit my in-laws. For this trip I splashed on the lake view suite, and I was not disappointed. My wife loves the double wash basins and the bathtub. The hot water is sufficient and comfortable. First impressions were good. The room is large clean and well equipped. The hotel service personnel deliver excellent service throughout! The Breakfast service serves adequate western and local fare at their rooftop restaurant. My wife is very pleased with the Pho Ga. The restaurant offers a great view around the Old Quarter and Ho Hoan Kiem area. My son also loves the lake view suite and hopes to return again to the same room. I highly recommend booking the lakeside suite for a spectacular view of the city. I will definitely book Authentic Hanoi hotel again when I return to Hanoi! The shower compartment's tap head should be changed to one with a better grip as when our hands are soapy, its very hard to grab the tap head. Also it appears the soap dish no longer installed and we had to place the shower gel bottles on the floor.