Good hotel with friendly staff. A bit worn down though.. but over all good!
A big plus was that they had knowledge about glutenintolerance and had an all glutenfree meny!
Good for me as a person with celiac disease :)
Maria
Maria, ทริปกับครอบครัว 16 คืน
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8/10 ดีมาก
1 ก.ค. 2025
Lovely quiet getaway, but don’t be sneaky
Overall was a good stay, however a bit of a swifty was pulled - we paid for a family pool suite, and clearly was the junior pool suite (difference of around $40 AUD per night) - but were told it was the right room just in a different area - but their room layouts on their own website disprove this. The room was probably preferable in the end (more private) but the fact we paid more, and they tried to do this secretly. Also happened to two other families we spoke to while there.
Beds were rock hard and pillows too soft so we slept poorly (we left a feedback form after the first night, but was never picked up)
The general manner of the staff was fine - FoH staff were not as friendly as you’d expect, but hospitality and room service were absolutely lovely.
The facilities were good, great pools, and pool side rooms are a must to avoid noise all day long. BBQ buffet was sensational.
I would give it a 7/10 overall, slightly generous seeing the room issue.
Chris
Chris, ทริปกับครอบครัว 5 คืน
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10/10 ไร้ที่ติ
1 ก.ค. 2025
Lars
Lars, ทริปกับครอบครัว 7 คืน
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10/10 ไร้ที่ติ
30 มิ.ย. 2025
Great family resort.
The Sands is a great resort for families and especially those with younger children. The pools are great and also there is a good playground area.
We loved the rooms with their own pools,these were also great for young families.
I'd highly recommend this resort.