IT WAS NOT WHAT I EXPECTED. 1. The Asian sauna was supposed to be for men on the 1st and they simply didn't change it. 2. There is no space to relax in the sauna and baths. 3. The stone sauna is paid extra and they only provide a uniform; that is, the customer has to wear sweaty clothes.
Joao
Joao, ทริป 2 คืน
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6/10 ดี
3 ก.ค. 2025
Joao
Joao, ทริป 1 คืน
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6/10 ดี
2 ก.ค. 2025
FRUSTATING
FRUSTRATING!!! I came to the hotel on a date that would allow me to enjoy both the European and Asian sides of the sauna. On the scheduled day, they didn't change the sauna as promised and I couldn't do what I wanted most. So I only used the European side and, believe it or not, there were hundreds of people and only SIX chairs to relax. The hotel should know that in Europe, ALL saunas have huge rooms dedicated solely to relaxation, in other words, it's missing a lot of European flair. There's a part of the hotel called STONE SPA, and besides having to pay extra, they only provide ONE uniform; so you sweat a lot and have to relax in a uniform that's all soaked in sweat because they don't change the wet for the dry (if you want! This has to be a joke. IN SHORT: they lack customer service; management is completely focused on itself! And finally, check out is at 10 am (it's the only hotel I've ever been to with this outrageous time! They're strict at check-in at 3 PM).
Joao
Joao, ทริป 1 คืน
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6/10 ดี
19 มิ.ย. 2025
Sunguk
Sunguk, ทริป 1 คืน
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10/10 ไร้ที่ติ
21 พ.ค. 2025
お風呂が良かった
MICHIKO
MICHIKO, ทริป 1 คืน
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8/10 ดีมาก
19 พ.ค. 2025
Very nice Hotel
The hotel is amazing, but the spa and pool area is open from 10am to 7pm
if you stay just 1 night (check in at 3pm and check out at 10am) you, can use the pool facilities for a max of 4 hours
The room itself was great and very clean. However, due to the hotel adding another annex, there are a lot more guests BUT they didn't expand their dining room. This caused a long wait during the breakfast buffet as guests had to stand in line to wait for a table to free up. The breakfast had a good variety of items though, so that kind of makes up for the inconvenience of waiting for a dining table.
As well, half of the spa was closed due to renovations and the onsens are dangerous with broken tiles. The Onsen probably needs to shutdown for a month for major repairs because it was a huge disappointment. I would suggest not visiting this spa and Onsen, and instead visit a nicer place.