I rarely write reviews, but after what I experienced at South 32 Hotel, I feel a responsibility to warn other travellers.
From the moment I checked in, my room's air conditioning was broken, blowing hot air in the middle of hot weather. I reported it to reception on day one. Nothing happened. Day two, same story, plus a power outage that left me without electricity through the night. By day three, I was told the central air is set to blow heat. No fix. No apology. No urgency whatsoever.
What makes this especially serious: heat triggers severe migraines for me. I spent three nights in medically aggravating conditions while staff repeatedly failed to act.
To add insult to injury, the outdoor pool advertised on Expedia and the hotel's own website is closed for the entire month. This was never disclosed before or at booking. I call this what it is: false advertising. The pool was part of why I chose this hotel!
When I formally complained and requested compensation for the genuinely unacceptable conditions, management refused and could not even be bothered to apologise.
Bottom line: poor AC control, several power outages, a pool that does not exist for guests, staff who ignore complaints, and management with zero accountability. Save yourself the misery and book elsewhere!
