Check in was late due to room not being fully cleaned by check in time. Pool was not working. The following morning prior to check out, pool was still not working, but front desk said it was ok to use. The water was a nasty dark green with a gross scummy foam covering the top of water. Front desk wouldn’t do anything about adjusting price or discount.
keith
keith, ทริปกับครอบครัว 1 คืน
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4/10 พอใช้
18 ก.ค. 2025
Woke up with bug bites . So not cool. Will not be coming back here ever l
ผู้เข้าพักจริง
ทริป 1 คืน
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8/10 ดีมาก
14 ก.ค. 2025
Nice hotel for a family vacation
Overall, the hotel was good and comfortable. The only creamer at breakfast was a Coffeemate creamer product that had sugar in it! Thus, it was not possible to have coffee with just cream (but no sugar). Who decided that this was a good idea? Morning coffee is a great thing on vacation, and I was unable to have this as a result (yes, we asked and no, an acceptable alternative was not available). Otherwise, the breakfast was fine.
Gayle
Gayle, ทริปกับครอบครัว 2 คืน
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8/10 ดีมาก
12 พ.ค. 2025
Liked hotel clean nice rooms.didn’t like that pool closed,very cloudy when finally opened.no one would use it.
robert Lee
robert Lee, ทริปกับครอบครัว 1 คืน
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2/10 แย่
30 เม.ย. 2025
I was disappointed to find that the remote control in our room did not work, we did not have any sheets or extra pillows for the pull out sofa bed, the cushions on the sofa was very dirty, and the breakfast was not good.
Samary
Samary, ทริปกับครอบครัว 1 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
10/10 ไร้ที่ติ
29 เม.ย. 2025
Great place to stay
Deedra
Deedra, ทริปกับครอบครัว 1 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
8/10 ดีมาก
27 เม.ย. 2025
Rondrea
Rondrea, ทริป 1 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
10/10 ไร้ที่ติ
19 เม.ย. 2025
Was sad the pool was closed, other than that it's been a great experience so far.
Lila
Lila, ทริปโรแมนติก 1 คืน
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4/10 พอใช้
16 เม.ย. 2025
Disapppinting treatment by staff
Upon check-in, my room had orange stains on the carpet and burn holes on the ottoman (pictured below with time stamps upon check-in). Felt unfairly targeted the entire stay. I never had 2 working room keys for my suite despite going to the front desk 3x for assistance with key cards not working. The pool was not stocked with towels from 4pm-closing. The staff said they were unable to replenish the towels when made aware because they had already put out towels for the entire day.
Hotel staff lied to my family and I about pool hours. Pool hours are listed as open until 11pm. At 10:15pm, the staff told me I had to get out of the pool because it was closed (depsite pool hour's being confirmed as 11pm when I checked in). The staff told me I was incorrectly told 11pm and that I had to vacate the pool within 10minutes or risk eviction for having a final warning. After I wrote an email to the manager to express feedback on how the staff treated me during my stay, I did not receive any correspondence from the manager. Instead my card was charged an additional $50 because the "maids must have found your room worth charging". I could not be given any more information on why the charges were added even though I offered to show pictures of the room condition before and after my stay. Overall, this was the most stressful stay I have had because of feeling targeted by one staff member in particular. I feel like the room charges were in retaliation to my feedback.
Sierra
Sierra, ทริปกับครอบครัว 1 คืน
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2/10 แย่
6 เม.ย. 2025
Pricing was disclosed and also staff were not helpful at all
Latoya
Latoya, ทริปกับครอบครัว 1 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
2/10 แย่
14 มี.ค. 2025
When we checked in, the hotel ran my credit card and sent us up to our room. The key entry was broken and required a maintenance person to let us in. We found out the room was not what we’d reserved. Desk clerk informed us the manager downgraded us as a result of a “better” reservation. We asked for our money back so we could go to a different hotel. We were told the desk clerk was not authorized to process refunds. He indicated that the manager would “do something in the morning to make it right”. We grudgingly agreed to take the downgraded room which ended up having a refrigerator that would not work, stained carpet (looked like someone had been murdered there) and a bed setup that did not match our requirements. If I could leave them zero stars out of ten, I would.
James
James, ทริปกับครอบครัว 1 คืน
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10/10 ไร้ที่ติ
9 มี.ค. 2025
Very good hotel.
Dennis
Dennis, ทริปธุรกิจ 1 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
2/10 แย่
3 มี.ค. 2025
So i had a do not disturb sign i left for few hours i come back room is cleaned but the bags i had with receipts in them they had throwm out moved all my stuff missing a small hand bag...next room over had people arguing drug activity 3 doors down girls fist fighting NOT SAFE AT ALLL
Maroun
Maroun, ทริปธุรกิจ 2 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
10/10 ไร้ที่ติ
22 ก.พ. 2025
Location and amenities
Asha
Asha, ทริป 1 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
2/10 แย่
20 ก.พ. 2025
Horrible customer service from the manager
The manager at the front desk was rude not only to myself but to other customers. He told me we could not have balloons in our room so I needed a refund but he was rude about that too. He saw cupcakes and one woman's hand and told her she cannot have that in the room and started arguing with the customer. He showed no professionalism, we were two black women and he showed a bit of racistism. I will never ever come to that hotel again.
Tia
Tia, ทริปกับครอบครัว 1 คืน
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8/10 ดีมาก
18 ก.พ. 2025
Rayphael
Rayphael, ทริป 1 คืน
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4/10 พอใช้
16 ก.พ. 2025
I would say that it was okay. Check in was horrible. They gave me a room that was not cleaned. The did give me another room that was cleaned but I was still mad about the situation and ask to speak to a manager and was told that he stepped out. The definitely need updates to the hotel and understaffed.
Ena
Ena, ทริปกับครอบครัว 1 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
2/10 แย่
12 ก.พ. 2025
Charged twice
They double charged me for the room. I showed the desk clerk my receipt on the app and still charged me for the room after i stayed. And never refunded my deposit along with the extra. When i called they said there's nothing they can do.
Michael
Michael, ทริป 1 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
2/10 แย่
10 ก.พ. 2025
Vyonna
Vyonna, ทริป 1 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
4/10 พอใช้
8 ก.พ. 2025
.
Myiah
Myiah, ทริป 1 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
10/10 ไร้ที่ติ
3 ก.พ. 2025
I’m a Michigan native who travels home from Ohio frequently this was an excellent hotel to stay at while visiting family and friends and gave me all the amenities of home.
Zabrina
Zabrina, ทริป 2 คืน
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10/10 ไร้ที่ติ
20 ม.ค. 2025
Michael at the reception desk was always pleasant and helpful!
Jay
Jay, ทริป 1 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
10/10 ไร้ที่ติ
18 ม.ค. 2025
I come frequently to dearborn, this is my 1st time in this hotel, staff are very welcoming and clean facility. Highly recommended
Zaher
Zaher, ทริป 3 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
8/10 ดีมาก
12 ม.ค. 2025
I didn’t like that fact that you don’t get warnings for noise complaints . They just call the police instead.
Claudia
Claudia, ทริปกับครอบครัว 1 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
2/10 แย่
30 ธ.ค. 2024
Spent 400 dollars on a King Suite for my family and I to come swimming and got there and the pool room was FREEZING and the jacuzzi wasn’t even working! Livid is an understatement. My kids didn’t even want to be in the pool room they were begging to go back up to the room cuz it was so cold in there. The room was ok.