This was my second stay at May De Ville, and again an amazing experience. The hotel is fantastic, offering amazing views from the rooftop pool area, centrally located within the Old Quarters and most importantly the staff is incredible. Hotel manager Hana helped me so much with various bookings and was even able to help me not to miss my trip to Sapa, although I made the booking elsewhere. This is something rarely seen on my travels. I was completely taken aback by her ability to improvise and solve my issue in seconds without me asking for it. Hana will go above and beyond what's expected from the hotel staff to help the guests. Bravo Hana and May De Ville!