Extremely pathetic service. Yhe showers and toilets were leaking. Air con wasn't working.
I asked for room service the food arrived 2 hours later.
Mahendra
Mahendra, ทริปธุรกิจ 3 คืน
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4/10 พอใช้
29 เม.ย. 2025
Stephen
Stephen, ทริป 1 คืน
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6/10 ดี
13 เม.ย. 2025
Pullmans hotel
Check in was at 2pm, arrived at 2.20pm room was still not ready until 3pm!
Pillows were awful - nothing to them.
Desk chair was very worn and uncomfortable
Patio doors were very stiff and hard to open
Took over 30 mins to get out car from the valet service on check out
Tammy
Tammy, ทริป 2 คืน
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4/10 พอใช้
10 เม.ย. 2025
I did not like the staff told me my booked room was sold out. They said i may cancelled the booking or they allocated us to different room, which call king bed room. Charged the same price for the smaller room.
I accept the changed due to my long flight & my children are exhausted
Until we got inside the room more disappointed:
1 tooth brush no tooth pasted
No slippery and bathrobe
No compliment water
Room with cockroaches
Overall this is very bad experience
I just want to let other customer know even if you make a booking ahead like me. They still give you sh$t in the last minute.
No recommend to anyone else..
Van The
Van The, ทริป 5 คืน
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2/10 แย่
10 เม.ย. 2025
The location is fantastic. Apart from that, I’d strongly recommend against staying here. The rooms are very shabby and in dire need of some serious maintenance, the bathrooms are outdated and barely functional, the WiFi cuts out at night (making it impossible to work online and attend meetings in different time zones). There was a Bluetooth speaker in my room that didn’t work and a lamp with a dodgy electrical connection that kept switching off and on. I asked for these to be fixed and nothing was done. The swimming pool is actually part of a different hotel next door and it’s difficult to get to, dirty and has broken tiles and shabby, cracked seats around it. There doesn’t even seem to be a pool changing room. Many of the staff (receptionists in the hotel and the Goldfinch restaurant) were rude and cantankerous, although the cleaners were lovely. Overall, avoid this hotel!
Rosamond Elizabeth
Rosamond Elizabeth, ทริป 4 คืน
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8/10 ดีมาก
2 เม.ย. 2025
The staff were very helpful. Buffet breakfast was awesome. The room was ok - water leak next to bath resulted in rotten walls - hopefully there was no fungus infestation. The roof top bar was as closed - although it was raining there was 2 days of very good weather. Pool was ok but not heated which would have been nice. Gym was ok. Some noise but was overall quiet. Close to shops, restaurants and supermarket. Walkable to south bank. Polite staff. Will I stay there again - YES
Prashant
Prashant, ทริปกับครอบครัว 6 คืน
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2/10 แย่
30 มี.ค. 2025
Worse hotel I've been in for a long time, there were human Faeces in the pool. Staff were polite but not helpful or of any assistance.
On arrival concierge parked our vehicle's, the lobby is welcoming the staff appear polite.
We booked 2 rooms at $415 per a night, Arrived in the first room it was average but fine, second room was a disabled access room the bathroom was unappealing and fixtures hanging out of the wall. Contacted reception. Not fixed. At checkout Concierge basically gave us our keys and pointed to b3 after dragging out luggage down strairwell we were out! Would NEVER recommend staying here. But would recommend the breakfast.
Aimie
Aimie, ทริปกับครอบครัว 1 คืน
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6/10 ดี
30 มี.ค. 2025
Only 1 elevator worked and no hot water for a shower.
Jody
Jody, ทริปโรแมนติก 3 คืน
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6/10 ดี
28 มี.ค. 2025
Noel
Noel, ทริป 2 คืน
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4/10 พอใช้
27 ก.พ. 2025
Matthew
Matthew, ทริป 4 คืน
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4/10 พอใช้
24 ก.พ. 2025
Bathroom conditions very poor
Adam
Adam, ทริปธุรกิจ 2 คืน
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6/10 ดี
23 ก.พ. 2025
Tried to get a bucket of ice. Called room service and front desk. Neither answered the phone
fangyi
fangyi, ทริปโรแมนติก 3 คืน
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10/10 ไร้ที่ติ
22 ก.พ. 2025
An old hotel building, but convenient to go everywhere