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Hotel Excelsior

3.0 star property
Hotel with free breakfast, steps from Zermatt-Matterhorn Ski Paradise

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Photo gallery for Hotel Excelsior

Exterior
Bar (on property)
Lobby
Suite, Mountain View | 1 bedroom, minibar, in-room safe, desk
Junior Suite, Balcony | View from room
Located close to Zermatt-Matterhorn Ski Paradise, Hotel Excelsior provides a free breakfast buffet, a terrace, and a garden. Be sure to enjoy a meal at Restaurant La Ferme, the on-site restaurant. Stay connected with free in-room WiFi, and guests can find other amenities such as laundry facilities and a bar.
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet friendly
  • Laundry facilities
  • Ski facilities
  • Non-smoking

Main amenities (10)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Ski storage
  • Terrace
  • Garden
  • Front-desk safe
  • Self-serve laundry
  • Free newspapers in the lobby
  • Luggage storage
  • Limited hour front desk

Feel at home (6)

  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Elevator
  • Minibar
$305 nightly
The total price is $327
Oct 31 - Nov 1
Total with taxes and fees

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Double Room, 2 Twin Beds, Balcony, Mountain View

Deluxe Double Room, 2 Twin Beds, Balcony, Mountain View | 1 bedroom, minibar, in-room safe, desk

Deluxe Double Room, 2 Twin Beds, Balcony, Mountain View

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Heating
Free cribs/infant beds
LCD TV
Separate bedroom
Hair dryer
Private bathroom
Minibar
  • 312 sq ft
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Single Room

Single Room | 1 bedroom, minibar, in-room safe, desk

Single Room

8.8 out of 10
Excellent
(6 reviews)

Highlights

Heating
LCD TV
Separate bedroom
Hair dryer
Private bathroom
Minibar
In-room safe
Daily housekeeping
  • 194 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room, Balcony (South)

Double Room, Balcony (South) | 1 bedroom, minibar, in-room safe, desk

Double Room, Balcony (South)

9.2 out of 10
Wonderful
(12 reviews)

Highlights

Balcony
Heating
Free cribs/infant beds
LCD TV
Separate bedroom
Hair dryer
Private bathroom
Minibar
  • 301 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Economy Double Room

Economy Double Room | 1 bedroom, minibar, in-room safe, desk

Economy Double Room

9.0 out of 10
Wonderful
(20 reviews)

Highlights

Heating
LCD TV
Separate bedroom
Hair dryer
Private bathroom
Minibar
In-room safe
Daily housekeeping
  • 161 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, Balcony

Junior Suite, Balcony | 1 bedroom, minibar, in-room safe, desk

Junior Suite, Balcony

8.0 out of 10
Very good
(3 reviews)

Highlights

Balcony
Heating
Free cribs/infant beds
LCD TV
Separate bedroom
Hair dryer
Private bathroom
Minibar
  • 377 sq ft
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Suite, Mountain View

Suite, Mountain View | 1 bedroom, minibar, in-room safe, desk

Suite, Mountain View

10.0 out of 10
Exceptional
(1 review)

Highlights

Heating
Free cribs/infant beds
LCD TV
Separate bedroom
Private bathroom
Hair dryer
Separate bathtub and shower
Minibar
  • 452 sq ft
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Double Room (North)

Double Room (North) | 1 bedroom, minibar, in-room safe, desk

Double Room (North)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Heating
Free cribs/infant beds
LCD TV
Separate bedroom
Hair dryer
Private bathroom
Minibar
In-room safe
  • 194 sq ft
  • Sleeps 3
  • 2 Twin Beds

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$249 nightly
The price is $269
Oct 26 - Oct 27
Total with taxes and fees
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About the neighborhood

Map
Hofmattstrasse 38, Zermatt, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt–Sunnegga Funicular - 3 min walk - 0.3 km
  • Zermatt - Furi - 3 min walk - 0.3 km
  • Zermatt Visitor Center - 5 min walk - 0.4 km
  • Zermatt-Furi Gondola - 11 min walk - 1.0 km

Getting around

  • Sion (SIR) - 75 min drive
  • Zermatt Gornergratbahn Station - 5 min walk
  • Zermatt (QZB-Zermatt Train Station) - 6 min walk
  • Zermatt Station - 6 min walk

Restaurants

  • ‪Hotel Post Zermatt - ‬3 min walk
  • ‪Brown Cow Pub - ‬3 min walk
  • ‪Walliserkanne - ‬3 min walk
  • ‪Bäckerei-Konditorei-, Tea-Room Hörnli - ‬3 min walk
  • ‪Ristorante Molino Seilerhaus - ‬3 min walk

About this property

Hotel Excelsior

Hotel Excelsior offers a fantastic location, putting you just steps from Zermatt-Matterhorn Ski Paradise. You can grab a bite to eat at the restaurant or wind down at the end of the day with a drink from the bar/lounge. A terrace and a garden are other highlights. The helpful staff and breakfast get great marks from fellow travelers.

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge

What to do

  • Helicopter/airplane tours
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Ski runs nearby
  • Snowboarding nearby

Services

  • Front desk (limited hours)
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Ski storage

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace

Accessibility

  • Elevator

Room amenities

Be entertained

  • LCD television

Home comfort

  • Heating
  • Minibar

Sleep well

  • Alarm clock
  • Bed sheets provided

Freshen up

  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Restaurant La Ferme - Onsite restaurant.
Restaurant Luna - Onsite restaurant. Open daily.
Ex Bar - Onsite bar. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

Children & extra beds

  • Rollaway beds are available for CHF 50.0 per day
  • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of CHF 20 per pet, per night

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hotel Excelsior Zermatt
Excelsior Zermatt
Hotel Excelsior Hotel
Hotel Excelsior Zermatt
Hotel Excelsior Hotel Zermatt

Frequently asked questions

Does Hotel Excelsior offer free cancellation for a full refund?

Yes, Hotel Excelsior does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Excelsior?

Yes, pets are welcome, with a limit of 2 total. There's a charge of CHF 20 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Hotel Excelsior?

Sorry, there's no onsite parking at Hotel Excelsior.

What are the check-in and check-out times at Hotel Excelsior?

Check-in start time: 3 PM; Check-in end time: 10:00 PM. Check-out time is 11:00 AM. Contactless check-in and check-out are available.

What is there to do at Hotel Excelsior and nearby?

During the winter, enjoy nearby recreation like ice skating and snowboarding, and return when the snow melts for cycling and hiking. Additional recreation onsite includes helicopter/airplane tours. Hotel Excelsior also has a garden.

Are there restaurants at or near Hotel Excelsior?

Yes, there's an onsite restaurant, Restaurant La Ferme.

What's the area around Hotel Excelsior like?

Hotel Excelsior is a short 5-minute walk from Zermatt Gornergratbahn Station and 3 minutes' walk from Zermatt - Furi.

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Hotel Excelsior Reviews

Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Popular mentions

Room
View
Breakfast
Service staff
Location
Food
Balcony
Bed
Coffee
Train station

What guests liked

  • Breakfast was consistently described as good, excellent, or very good by multiple guests. (21 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

8/10 Very good

It’s a safe and clean place to stay, no fancy but nice. Everything is close to, shops and train station.
Minjia, 2-night trip

6/10 Good

Convenient location.
Shayan, 1-night trip

10/10 Exceptional

great view to the main mountain
Isaac, 1-night trip

10/10 Exceptional

We only stayed one night in summer and we enjoyed our stay. The hotel is 5 minutes walk from train station and the room was spacious. We had a balcony with a view of the Matterhorn. Breakfast was included. Ideal hotel for short stays as convenient to train station and village.
Ian, 1-night trip

10/10 Exceptional

Excellent stay, very helpful staff. Only complaint was the broken toilet seat, one side has come adrift.
Joan, 2-night trip

10/10 Exceptional

Great Hotel! Perfect location
William, 2-night trip

10/10 Exceptional

I love this property. My room is small but it is in good condition. I love breakfast options. The only thing to let everyone knows in advance is that it is up at the hill so please prepare for the walk and luggage.
nongnooch, 1-night trip

10/10 Exceptional

The staff was friendly, helpful, and attentive.
Clifford, 8-night trip

10/10 Exceptional

This hotel did an excellent job of caring for us. We were stranded in Zermatt with no power and no means of getting out of the town until the avalanche was cleared. The hotel staff went out of their way to make sure we had food and warm blankets, all with good cheer.
Michael, 3-night trip

10/10 Exceptional

Great Hotel, Great Stayy. Beds could be more conformable though.
Robert, 1-night trip

8/10 Very good

Staff was super nice very helpful breakfast was great
Kelley, 2-night trip

10/10 Exceptional

So close to the Matterhorn Express !!!
Colin, 4-night trip

10/10 Exceptional

Great property, close to the train station.
Carrie, 1-night trip

8/10 Very good

Well kept small hotel with excellent breakfast buffet.
Peggy, 3-night trip

10/10 Exceptional

Good location, great views of the Matterhorn, and excellent breakfast. So good we stayed three nights.
William, 2-night trip

10/10 Exceptional

Great service, lovely breakfast, highly recommend.
Karen, 2-night trip

8/10 Very good

Great location in Zermatt. Rooms were nice and clean. Bar was nice. We enjoyed our two night stay.
Katherine, 2-night trip

8/10 Very good

Overall our stay was pretty good but there is no air conditioning in the buildings so it was hard to sleep. We opened the windows which made it a bit easier to sleep. The other thing is they don’t have irons to press your clothes available. They make you pay for the pressing service. That was a disappointment as usually when you travel clothes get wrinkle. Another thing I want to mention is that they don’t provide shampoo or conditioner. Other than that it’s a pretty decent hotel to stay.
Sandra, 2-night trip

10/10 Exceptional

Zermatt

Great hotel, wonderful service amazing place to stay.
Georgina, 2-night trip

10/10 Exceptional

Good Hotel. Liked it.
mayur, 1-night trip

10/10 Exceptional

Good location. A few minutes from train station. Can see Matterhorn from window.
Chen, 1-night trip

10/10 Exceptional

Good location
Irfan, 2-night trip

10/10 Exceptional

We had a great view of the Matterhorn from our room balcony! It was unbelievable to have that site right outside our room every time we woke up or cared to look out the window! Excellent location!
David, 1-night trip

10/10 Exceptional

Fantastic service and location. Outstanding breakfast.
Anne, 2-night trip

10/10 Exceptional

Staff were excellent and accommodating.
Brian, 2-night trip