2/10 แย่
1 กุมภาพันธ์ ค.ศ. 2025
SCAM, hotel doesn’t exist
SCAM! Do not book! The airport shuttle driver upon pickup said the hotel was over booked and took us to a different hotel. There was no front desk, we were brought into through a back door, and then instructed we had to call the shuttle driver in order to use the pool or amenities in the hotel. Immediate red flags! We tried to call original hotel and couldn’t get an answer, our party left and asked for a refund, the driver said he will ask his manager. It was all very sketchy, driver didn’t speak any English and used a translator app, and then tried to charge us money for the airport shuttle when we left. We decided the next day to go to the orig hotel to inspect, it’s not even built, a construction site! Had to ask cc company for a refund, total scam! Disappointed in hotels.com for allowing this type of business in their site.
Marni
Marni, ทริปกับครอบครัว 4 คืน
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