The staff were nice and helpful. But I found 2 bugs in my bed, and the room was tiny, not suitable for 2 people. So I wished Hotels.com did not advertise it that way.
The location was incredible, easy access to transportation, 1 min. walk to Tachikawa Station and lots of shopping and food options.
Only problem is there is no Airport Limousine service from Narita to Tachikawa station anymore. We had to take a taxi from Shinjuku Sta. which is the closest station to it. We paid about $88 USD to get to the hotel. Yikes!