We did not receive the king bed suite on ground floor as reserved. Man at desk said they were all taken but we could have one on the 2nd floor. (What's the point of reserving what you want if you aren't going to get it?). Since there isn’t an elevator, my disabled husband could not climb stairs and we had to take the cheaper ground floor room which was not a suite but a basic room. There wasn't any offer to discount the room we were given. It took the man at the desk a long time to check us in. And it seemed like he was stuggling to figure out the check in process. Our room was clean and comfortable. It had exactly 2 paper thin hand towels, 2 wash cloths and 2 tiny bars of soap. No shampoo, no hair dryer, no hook on the back of the door to hang wet towels. Exterior door had a two inch gap from the concrete walkway and parking lot, which brought in lots of construction noise and dust (maybe other things as well). Bed was clean and comfortable. I asked the front desk for a bandaid when my husband cut himself and they didn’t have one. The staff are not particularly welcoming or friendly. This is a former Motel 6 property in the early stages of renovation by the new owners. We can all overlook renovations and repairs if the staff are kind and accomodating, but the concept of hospitality escapes the staff at this time. This property is "very basic short term shelter from the elements", and just a notch above camping.