Das Hotel Luzernerhof hat mich enttäuscht und entspricht für mich keinesfalls dem Standard eines 4-Sterne-Hotels. Besonders gestört hat mich das Fehlen einer Klimaanlage – ich wusste bei 4* ehrlich gesagt nicht, dass ich darauf hätte achten müssen und war überrascht, dass so etwas nicht vorhanden ist. Mein Zimmer war extrem klein, fast wie ein Schuhkarton, und insgesamt wirkte das Hotel auf mich ziemlich abgewohnt und renovierungsbedürftig. Auch das Frühstück hat mich nicht überzeugt: wenig Auswahl und qualitativ nicht dem Preisniveau entsprechend. Für mich stimmt hier das Preis-Leistungs-Verhältnis überhaupt nicht und ich würde das Hotel nicht weiterempfehlen.
ผู้เข้าพักจริง
ทริปธุรกิจ 1 คืน
10/10
Great location just one street back from the lake front. A good price for the area. Rooms were a good size. Only a short walk to the train station. Breakfast had enough options to find something we liked. I would return to this hotel if back in the area.
Angela
ทริปกับครอบครัว 1 คืน
4/10
Room not at the level of a “pretended” 4stars hotel. I spoke to the manager who has no idea of what a conversation between a customer andxa service provider should be. This is reflected in the rest of the personnel. No wish to help, no empaty. Too bad
Manlio
ทริปธุรกิจ 1 คืน
2/10
ผู้เข้าพักจริง
ทริปธุรกิจ 2 คืน
10/10
The room is very spacious, excellent service, flawless check in, best location, close to attractions and train station, bus station.
eric
ทริปกับครอบครัว 1 คืน
8/10
Close to station. Easy to find. Breakfast room very busy so not that relaxing but the staff were great. Shops and restaurants all around .
Geoffrey
ทริปกับเพื่อน 2 คืน
8/10
Ótima localização
NEUSA
ทริป 2 คืน
6/10
bathroom too small. parking for a night at street cost nearly 40 CFH. good breakfast.
alex
ทริปกับเพื่อน 1 คืน
10/10
ผู้เข้าพักจริง
ทริปกับเพื่อน 1 คืน
10/10
Mike
ทริป 1 คืน
4/10
In summary:
Day 1 on arrival: the trash in the bathroom was full from previous guest and no toilet paper in bathroom. Called front desk and the girl came and took out trash and brought toilet paper.
Day 1 (few hrs later): I go to take a shower. Shower gel bottle totally empty (fine, I brought my own) and the shower was clogged (pic for reference). Called again and same girl came but with a different attitude this time (annoyed). I asked if someone could come from maintenance since my aunt needed to also shower and I did not expect her to do so on top of my dirty water. She said no one could help until next day, which I found impossible to believe. It was only about 7p. I asked for a different room, she said they were full. I asked again how they can run a full hotel without anybody from maintenance for an emergency. She got mad. I got mad. I told her to leave the room and contacted Hotels.com.
Day 2: I tried talking to the manager in the morning. Literally no help. She was defensive and took her employee's side because I was rude to the rude/not-at
-all helpful employee. They didnt even offer an apology or a free breakfast. Nothing. Their costumer service is the worst and they DO NOT care.
Day 2 (at night): My earring fell on floor so when I picked up I noticed all the dirt under my bed (pic for reference).
Good location but for the price, find a cleaner, nicer hotel where you can shower for more than 1 minute so you dont drown.
LAURA
ทริปกับครอบครัว 3 คืน
8/10
Alexander
ทริป 1 คืน
8/10
Bem localizado com toda infraestrutura de transporte público no local. Muito bom custo benefício
Carlos Eduardo
ทริป 2 คืน
8/10
Don’t take the room at the corner. There are so much noise from the road. The front desk changed my room I could sleep, but please be careful.
TUGBA
ทริป 1 คืน
10/10
Good location, hotel, room is clean, good size room, our room had the lake and swiss alps view which made it more memorable. We will definitely come back. Highly recimmended!
Yvonne
ทริปกับครอบครัว 2 คืน
4/10
We booked the rooftop penthouse. Views were good but room was very dusty, old smelly carpets. No window blinds on bath room windows, fridge not working.
ผู้เข้าพักจริง
ทริปกับครอบครัว 2 คืน
8/10
MANCHEUL
ทริปกับครอบครัว 2 คืน
10/10
Very nice place.
Greg
ทริปโรแมนติก 2 คืน
8/10
Basic comfy single box room. Very welcoming and helpful staff, super convenient for the hostoric town and lake.
Ruth
ทริปธุรกิจ 1 คืน
10/10
Hans
ทริป 4 คืน
8/10
Just an overnight stay. Good location and view of the lake from our window