Je n’ai tout simplement pas séjourné dans cet hôtel. Selon leurs dires, ils n’avaient pas la réservation, et ne connaissaient pas l’interlocuteur lourdingue qui m’écrivait sans arrêt. Cette personne manage pourtant leurs réseaux sociaux en plus des réservations. Le surbooking est certainement la cause de cette situation, mais le fait est que, cela est inadmissible.
Laura
Laura, ทริป 1 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
2/10 แย่
26 มกราคม ค.ศ. 2024
Booked a Luxury-Suite with balcony-view to the pyramids with Expedia. Room was NOT available at arrival. Reasons varied depending on whom you asked. My educated guess is, the hotel goofed the booking and was overbooked. Management offered a cancellation, but standing in Gizeh in an unsafe area at night without a room was not a real option. Expedia was not reachable. So we accepted a room three houses to the left for the first night. I have never had such a rotten room in the last 30 years. No words. Second and third night we stayed in Standard-Room at the main building, but that was on ground floor adjecent to the reception with a lot of traffic in front of our door and window to the street. That were two further bad loud nights without real rest. Service at breakfast was terrible. Forget about continental breakfast. There were one or two helpful hands at the hotel, but overall it was my worst experience in decades. My wife is still traumatized. We are done with Egypt. Sorry for that. And we are done with Expedia. Not sorry for that.
Karl
Karl, ทริปโรแมนติก 3 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
10/10 ไร้ที่ติ
14 มกราคม ค.ศ. 2024
We have a great time staying here for New Year’s Eve, the had a dinner at the rooftop restaurant, service was wonderful, everyone was very kind, food was very good, and the view was amazing. They have a delicious fruit salad there, you have to ask for it.