There was no one present on the premises on my arrival at 6 pm. An entry code was obtained by phoning. All the rooms were occupied, and in my room, nr 3, the lock did not work so that the door could not be locked. The internet did not work intially, but was eventually fixed. There was a also a strange noise, like a vibration, behind a locked door that was somewhat annoying. The room was small but very clean and neat.