The hotel and personell where very helpful, and the room and area was very nice and updated. We had a family pool room, and Unfortunately it was close to the pool bar, Which had very loud music from around 11am - 7pm. Outside we need to scream to each other to hear what we Said. We did inform the personell and they should but the music down, they did for quite short time before it was loud again. Even indoor with doors closed we need to chat loud to speak to each other, this was not good and family friendly at all. We could change room for our last night, but I am not sure if this would help since the music was way to loud for a family area. We paid a lot of money for the pool room, so this was very disappointed, we would definitely not choose this hotel again due to load music. Fits better for couples wanna go partying in Thailand, but thats out opinion.