I was extremely disappointed with my stay at this hotel. The first room I was assigned was in terrible condition—immediately upon entering, there was a horrible smell of humidity, and the floors were dirty. Within minutes of sitting on the bed, I was attacked by fleas, leaving my legs covered in bites.
Upon further inspection, I found the sheets to be disgustingly dirty. I contacted reception right away, and their solution was merely to change the sheets, as if that would solve the severe hygiene problem.
When I requested a new room, they told me to stay in the room for 30 minutes—something I refused to do while being bitten. Despite the severity of the situation, all I received was a simple apology. I'm extremely disappointed, especially since this resort came highly recommended.