ฮอลิเดย์อินน์เอ็กซ์เพรส โฮเทลแอนด์สวีทส์ กรีนส์โบโร ย่านสนามบิน, กรีนส์โบโร

Booked accessible room for elderly parent. Wasn’t given an accessible room, but we had paid extra for one. Forced to purchase a portable grip bar for the shower so my father could shower safely. Hotel manager OKed a small refund that didn’t cover the difference in price between accessible and non-accessible rooms. Unsatisfactory. Will never stay here again.

We stayed at this hotel for one night with 2 rooms for the National Track Championship Race. The check in process was quick and accurate. The rooms were clean and smelled clean. The bed was very comfy. The bathroom was clean with complimentary shower gel. The TV had a good choice of channels. The A/C worked well. The room size was just right. Breakfast was delicious with a lot of choices. I enjoyed the complimentary coffee in the lobby when ever you want a cup. Parking was ample and safe. There’s a Target about 3 miles away. Check out was uneventful. The pool was not heated and the water temperature was cool. The gym was ample with a good choice of equipment. It was a 20 minute ride to Aggie Stadium. I would definitely stay at this hotel next year for the race.

Our room was very clean and comfortable. However, there was a group of us visiting my BIL and his family. My FIL has advanced Parkinson's and travel is very difficult for him. We specifically requested a handicapped room for him. When my SIL and her husband arrived at the hotel, they were given a regular room. My FIL cannot use a regular bathroom (cannot step over the tub and no place to sit down in it, no handrails, etc.) The staff said that there is only ONE handicapped room and it was already in use. There was no apology from the staff This is a very poor way to treat the elderly and a poor reflection on the Holiday Inn chain. Please call the hotel directly if booking for persons with handicaps.

I have stayed here three other times and didn't have any problems. But I did NOT appreciate getting woke up by the maid knocking at my door at 9:00 am! Then another lady/maid came again at 11:10 and knocked on my door. THEN the lady at the front desk called my room at 11:30 asking is I was going to extend my check out. Now correct me if I'm wrong, but if check out is at 12:00 noon, doesn't that mean I have until THAT time to vacate the room? This happened to me at another Hotel in the area and I don't stay there anymore because of that. So my suggestion to these folks is leave people alone until after check out. You can come and harass me at 12:05! So now I'm not sure I will go back here and stay, that really made me mad. I liked this place too. Very sad that housekeeping may be running customers off.

We stayed for two nights this past weekend. Convenient location and a decent property. Everyone was friendly. One complaint was our room wasn't cleaned after our first night. We were a little disappointed when we arrived back at the hotel late Saturday night and didn't have any clean towels. We did not report this so they were not given a chance to fix this. Also, I wasn't happy with guest laundry. Only accepts credit cards. I tried swiping my card several times, kept receiving a message "connection lost". Then I tried downloading the app as suggested. I filled out all the info and waited for a "verification code" to be sent to me. Never received. Ended up going to a laundry mat about 10 minutes away. As this is a big deal when choosing a property, I was disappointed and I'm afraid I won't stay at this hotel again.