We enjoyed staying at Towneplace due to location and suite option, and price.
David
ทริปกับครอบครัว 2 คืน
4/10
This pictures are very misleading. The pictures look like there is a separate sitting room. The pull out couch is right in front of the bed and barely extends all the way out without hitting the bed. Leaving no room in between. It was a tiny room, dirty and very dated. Breakfast was ok. Pool was full of leaves and the hot tub wasn’t working. Pillows were a joke. We wont stay here again. They shouldn’t call these suites. This is not a Marriott worthy property.
Tammy
ทริปกับครอบครัว 2 คืน
10/10
It was a great experience. 10/10 would recommend this hotel to anyone.
Taylor
ทริปกับครอบครัว 5 คืน
10/10
Aldo and rachel were amazing. So helpful and so nice. Ill definitely be staying at this hotel every time i go to Jacksonville.
Michaela
ทริปกับครอบครัว 1 คืน
4/10
Charlotte
ทริป 7 คืน
4/10
Furniture was aged, carpet could be replaced cause it’s make the room look and feel dirty. Other then that the bathroom made up for the look and feel of the room in general. The pool and spa look as if there’s no maintenance up keep and the spa was not working the temperature was cold as the pool. I wouldn’t recommend staying here it’s over price for your comfort.
Antoine
ทริปกับครอบครัว 2 คืน
8/10
matthew
ทริปกับครอบครัว 1 คืน
10/10
Taylor
ทริป 7 คืน
2/10
The bathroom sink was plugged and water standing after use. Went to take a shower at 10pm and there was No Hot
Water. Called front desk and they said All the rooms are without hot water but working to fix the issue. Then the music that plays in the hallways is too loud. In the still of the night I could hear it from inside my room while I was trying to go back to sleep. They are getting ready to remodel the rooms and have giant shipping containers in the parking lot taking up 50% of the parking spots.
Gregory
ทริปธุรกิจ 1 คืน
10/10
The staff was by far the friendliest I’ve had to pleasure of having in an insanely long time. Made you feel welcomed and brightened everyday!
House keeping was okay. I had to ask a couple times for them to actually change my bed sheets instead of just making the bed. Also, they never did fix the bathroom light.
Mary Alice
ทริปธุรกิจ 13 คืน
10/10
We really appreciated the helpful, friendly staff. The free breakfast is about the best we have experienced. Great coffee and a variety of good food. We used the grill and made our reservation to stay there again in a few weeks. Thanks to everyone there who helped us and made us feel at home!
Jean
ทริปโรแมนติก 8 คืน
8/10
Gary
ทริป 1 คืน
4/10
The TV channel was very limited, no hot water in the kitchen and not very clean
Leothan
ทริป 2 คืน
10/10
Friendly staff.
Robert
ทริป 4 คืน
8/10
We had stayed at this same location about 7 or 8 yrs ago it was better then. Now it was ok, but definitely needs updating. T V channels were pretty weak, I couldn’t even watch FOX network. As well not having any steaming channels. What to me was bad, was that the wall sockets were in need of replacement. When any of us would try to plug in our phone to charge, socket holes so loose it barely held the plug. Only good one was on the kitchen counter or the one by the kitchen table. Not an expensive fit. Thanks for asking because I was intending to write a review anyway.
Elias G
ทริปกับครอบครัว 13 คืน
2/10
Room is totally dated. Needs an exterminator. Bugs… spiders
William
ทริป 1 คืน
6/10
Ok
Joshua
ทริปธุรกิจ 15 คืน
10/10
neil
ทริป 1 คืน
10/10
Very comfortable
Elias
ทริปโรแมนติก 1 คืน
10/10
Was very nice staff and good area price was good bed too
Jeffery
ทริปกับครอบครัว 7 คืน
8/10
There was blood on the toilet, curtains, and shower curtain.
Shequita
ทริปกับครอบครัว 2 คืน
10/10
Trinity
ทริปกับครอบครัว 2 คืน
8/10
Breakfast could have been better. Only one ice machine that did not work. Hotel is aging and in need of a remodel.
Overall, good hotel for the value.
julian
ทริป 3 คืน
10/10
The manager couldn’t have been any more accommodating. It is an older property but clean and tidy. We were caught without a place due to hurricane evacuation. We had 1 night’s reservation and thought we were going to be out on the street. The manager assured us he would find something. He did and it was perfect. It made our time so much less stressful. We are so grateful to him. His assistants were, as well, the best! They eased the stress - I would never stay anywhere else when in Jacksonville.
Christy
ทริปกับครอบครัว 1 คืน
2/10
We booked a king 1 bedroom
With private bathroom, because there were 3 of us, was told we booked a queen studio even though I had a picture of my itinerary of what was booked, which was a 1 bedroom king suite with a private bathroom. That is a bedroom with a door and a separate area with a pull out couch. Man at desk would not help us and put us in what was reserved. We also had support dogs and was charged for them which is wrong. It’s pretty discouraging the clerk at front was unwilling to put us in the room we actually booked and paid for. So my question is, are you false advertising what you have available? What happened to top customer service? Very disappointed in this hotel and customer service we received.