Kotü diyebilecegim bir şey yok. Tipik bir zincir otel standardi
HASAN TUGRUL
ทริป 1 คืน
10/10
This hotel is high end Luxury. Very beautiful hotel. Rooms are beautiful and staff are friendly.
Alan
ทริปกับครอบครัว 1 คืน
10/10
Excellent 2 night stay in April. Room was lovely and both breakfast and dinner was good. Great location
Christine
ทริป 2 คืน
10/10
Great hotel and location. Staff was so helpful. Would definitely recommend this hotel.
Kelly
ทริปกับครอบครัว 3 คืน
8/10
ผู้เข้าพักจริง
ทริป 3 คืน
10/10
Ian
ทริป 1 คืน
10/10
Rachel
ทริป 1 คืน
10/10
Jai
ทริป 2 คืน
10/10
ผู้เข้าพักจริง
ทริปกับเพื่อน 2 คืน
10/10
Laura Janet
ทริป 1 คืน
10/10
Claire
ทริปธุรกิจ 1 คืน
10/10
Paul
ทริป 1 คืน
6/10
During our recent stay, we encountered a major issue with the service at check-out. When we informed the reception staff that one of our two rooms had no slippers or coffee, instead of apologizing or offering a solution, the employee responded with sarcasm, saying he could "offer some slippers to go."
This was not only unprofessional but downright rude. We weren’t asking for slippers to take outside—we expected the basic amenities promised during our stay. A simple acknowledgment or apology would have sufficed, but the dismissive and mocking attitude made a frustrating situation worse.
Hospitality is about making guests feel valued, not belittled. The lack of accountability and poor customer service from this staff member was unacceptable. Hopefully, management takes this feedback seriously and ensures proper training to prevent such incidents in the future.