10/10 Exceptional
Nov 25, 2024
Good room, odd check-in
The room was fantastic. While the bedroom part was smaller than usual, having a small kitchen made more size than usual. I really appreciated having that kitchen. I also appreciated that the thermostat was easy to put up and down when needed.
There was no elevator and I was on the third floor, which suited me fine but is something to know.
The problem is that there's no front desk and check-in is done an odd way. They send codes to get in rather than having someone to handle it when you get there. They wanted my credit card number for a deposit in advance, but they didn't say it was for a deposit - they said it was for paying the bill, and I had already pre-paid the bill. I had to call hotels.com several times on the day of travel because I was on a train and therefore the calls kept dropping, but the staff at hotels.com clearly didn't know that the check-in procedure here was peculiar. They kept assuring me I could do things like take care of the deposit when I got there. Which I couldn't have, since no one was there. It all worked out, and I'll know for next time, but be forewarned.
Rachel
Rachel, 7-night trip
Verified Hotels.com guest review
