was not impressed with a closet that we were in ..... wont stay again!
Brenda K
ทริปกับครอบครัว 2 คืน
8/10
Martin
ทริป 1 คืน
2/10
I originally booked this stay at Hotels.com for myself and 3 kids who needed a night in Casper for a wrestling trip. I later found out my mother wanted to come watch as well. Not having enough room for all of us, I called the hotel. Hotels.com said it was full for that night but the owner said they were o my at 40% capacity. I asked if he could book an additional room for us but for my mother so she can check into that new reservation. He was polite on the phone, he didn’t give me the rate but I didn’t care since we couldn’t cancel and I needed another room for her anyways. When I checked into my room the rate was $40 more than what online said. It took a bit for them to figure out why. They booked my mother, who had already checked in, to my room. I was going to be fine with this because we are family but before we figured out what happened (my mother being checked into my original booking) the owner was very rude to me. He said I was just trying to get a cheaper room and to rip him off. He said he would give me the price I was guaranteed but get my mother back and charge her the higher rate. His lack of ownership in this situation was appalling. He wanted to kick us out of the hotel and then told us it’s up to hotels.com to refund us. Which isn’t true, hotels.com would call the hotel to ask permission for a refund. We ended up staying it was clean and comfortable but I could not ever recommend this place due to the rudeness and lack of ownership of the owner.
ผู้เข้าพักจริง
ทริปกับครอบครัว 1 คืน
10/10
Brian
ทริปธุรกิจ 1 คืน
6/10
I’ve occasionally stay here when I come to Casper for the past 10 yrs or more. Back in August 2017 we stayed for a month. The past several years it has been deteriorating. They’ve eliminated the breakfast and do not take care of appliances in the room. The room (207) I had for this stay had a broken dishwasher and a toilet that would run every 5 minutes. The ice machine on our floor was broken and Wi-Fi in my room was off more than on.
T Armstrong
ผู้เข้าพักจริง
ทริป 5 คืน
6/10
Had to cancel, so don’t know
Frank
ทริป 1 คืน
10/10
Lorece
ทริป 1 คืน
10/10
Lisa
ทริป 4 คืน
10/10
Smooth and easy transition
Ashley
ทริปกับครอบครัว 1 คืน
10/10
The staff were above and beyond and so. Wry friendly!
Amber
ทริปกับครอบครัว 2 คืน
10/10
Brian
ทริปธุรกิจ 1 คืน
10/10
Marie
ทริปธุรกิจ 1 คืน
6/10
The gal that checking me in was wonderful. She was very friendly and super helpful. We were bummed to have to take cold showers. None of us out of 4 got a hot shower or even warm shower - not fun:(
Carrie
ทริป 1 คืน
8/10
Brian
ทริปกับครอบครัว 3 คืน
6/10
I will not stay here again.
There is clearly some sort of electronic interference happening that made my laptop almost unusable and glitchy (last stay I thought it was my laptop breaking down, after this stay I realize it's the hotel). Additionally, I saw only one employee (over multiple nights and mornings) who was doing her best but I ended up waiting ungreeted for 10 minutes at the front desk as she was checking rooms also.
ผู้เข้าพักจริง
ทริป 2 คืน
2/10
No breakfast. Expensive
Angela
ทริป 1 คืน
10/10
Great staff who are helpful and kind
Alex
ทริปธุรกิจ 2 คืน
10/10
Good
Dorian
ทริป 1 คืน
8/10
The hair dryer didn’t work but the maintenance man came and brought an another one that worked!
The wind was so strong that night we could feel cold air around the door to outside! We put a blanket over the door way to keep the heat in!
Over all the staff was friendly and offered us fresh cookies 🍪 very nice!!
Della
ทริปกับครอบครัว 1 คืน
8/10
Great extended stay suite. Building is as expected starting to show its age but is kept in good clean condition. Wish hotels would find a better way to heat and cool than the below window unit that’s constant guess work to adjust.
Quinton
ทริปกับเพื่อน 1 คืน
6/10
Room was spacious. Comfy beds. There was trash under a bed and open crackers under the couch. Het in room was inconsistent to hot or to cold. No happy med.