โรงแรมฟลอร่าแกรนด์, ดูไบ

Good and clean reasonable hotel

I have been here probably more than 10times visiting many hotels but to and my family this hotel should be 5 star because is beyond my expectation.....

the stay was good. but no bar is there with the hotel

Found small little ants and insects in the washroom that the hotel couldn’t do anything about. Colours and decors are dated in the rooms and washrooms.

We had deluxe room booked for 5 days. During check in, we were upgraded to suite. After 3 days, we came back to the room in the evening with my child sleeping on my shoulder. The smart door key didn't work. While trying again and again for few minutes, the house keeping guy who was passing through opened the door for me with his master key. Then when we were going out for the pre-reserved cruise dinner, we were called at the reception and asked to change our room immediately for doing an urgent maintenance work. When my wife said with anger that we are going out, they said they can wait until we come back. First up all, it is not the right way to communicate the change of room. When we were back, we had to pack all our things quickly and we were given a smaller room. We were told it is executive suite. I am not sure if they really had some urgent maintenance work. I heard, it is a generic reason they say when they have suite booked in last minute. It is not that changing to a smaller room was a problem. When you stay somewhere for 5 days, you will start keeping things scattered around the room. Changing the room in between is like checking out twice. When we were back late night after dinner, We had to dump all our things in something so that we can change our room. Even if we were given deluxe room (as booked originally) without the need for changing, we would have been happy. I take it as a lesson not to accept any upgrades in future in any hotel.