calle las carretas centro historico, Cartagena, Bolívar, 130001
What's nearby
Clock Tower - 1 min walk - 0.2 km
Bolivar Square - 4 min walk - 0.4 km
Cartagena de Indias Convention Center - 5 min walk - 0.5 km
Walls of Cartagena - 7 min walk - 0.6 km
San Felipe de Barajas Castle - 2 min drive - 1.5 km
Getting around
Cartagena (CTG-Rafael Núñez Intl.) - 13 min drive
Airport drop-off service
Restaurants
Restaurante Candé - 1 min walk
Mirador Café & Bar - 2 min walk
San Valentín Restaurante - Bar - 1 min walk
Amaretto - 1 min walk
XO Rooftop - 1 min walk
About this property
Voilá Centro Histórico
Located just 3.2 mi (5.2 km) from the airport, Voilá Centro Histórico offers drop-off service (available 24 hours). After taking a dip in one of the 2 outdoor pools, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at one of the 2 bars/lounges. Other features of this Colonial hotel include a rooftop terrace, a poolside bar and a snack bar/deli. The helpful staff and overall property condition get great marks from fellow travellers.
Languages
English, Spanish
At a glance
Hotel size
35 rooms
Arranged over 7 floors
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Check-out time is noon
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after 8:00 AM please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Children
Parents must have child's birth certificate and photo ID*
No cots (infant beds)
Pets
Pets allowed (dogs and cats only, 1 total, up to 15 kg per pet)*
Food and water bowls available
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Off-site parking within 1640 ft (COP 40000 per day)
Transfers
Airport drop-off on request(available 24 hours a day)*
Other information
Designated smoking areas
Property amenities
Food and drink
Free full breakfast each morning 7:00 AM–10:00 AM
2 bars/lounges
Restaurant
Poolside bar
Coffee shop
Coffee/tea in a common area
Private dining
Free daily reception
Room service (limited hours)
Snack bar/deli
What to do
Beach nearby
Working away
Co-working spaces
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Wedding services
Porter/bellhop
Pool loungers
Romance packages
Facilities
1 building/tower
Built in 1850
Safe-deposit box at front desk
Rooftop terrace
Garden
2 outdoor pools
At least 80% of food locally sourced
Locally owned and organised tours and activities
Banquet hall
Outdoor entertainment area
Outdoor furniture
Colonial architecture
Accessibility
Lift
Wheelchair-accessible concierge desk
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Accessible airport shuttle
Well-lit path to entrance
Step-free path to entrance
Room amenities
Be entertained
50-inch LCD TV
Home comfort
Air conditioning
Dressing gowns and slippers
Iron/ironing board (on request)
Sleep well
Blackout curtains
Soundproofed rooms
Turndown service
Travel cot
Bed sheets provided
What to enjoy
In-room massage
Individually furnished and decorated
Freshen up
Private bathroom
Rainfall shower heads
Shower only
Hairdryer
Towels
Stay connected
Free WiFi
Free local calls
Printer
Electrical adapters/chargers
Food and drink
Chef
Champagne service
Free bottled water
More
Daily housekeeping
In-room safe
Guidebooks/recommendations
Local maps
Restaurant dining guide
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).
Optional extras
Airport shuttle service is offered for an extra charge of COP 65000 per vehicle. Maximum occupancy 4
Children & extra beds
Rollaway beds are available for COP 250000.0 per day
If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pets
Pets are allowed for an extra charge of COP 150000 per pet, per night
Parking
Parking is available nearby and costs COP 40000 per day (1640 ft away)
Pool, spa, & gym (if applicable)
Pool access available from 10:00 AM to 8:00 PM
Policies
Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
Also known as
VOILÁ CENTRO HISTORICO
Voilá Centro Histórico Hotel
Voilá Centro Histórico Cartagena
Voilá Centro Histórico Hotel Cartagena
Frequently asked questions
Does Voilá Centro Histórico offer free cancellation for a full refund?
Yes, Voilá Centro Histórico does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Voilá Centro Histórico?
Yes, there are 2 outdoor pools. Guests have pool access from 10:00 AM to 8:00 PM.
Are pets allowed at Voilá Centro Histórico?
Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 15 kg per pet. There's a charge of COP 150000 per pet, per night. Food and water bowls are available.
Is an airport shuttle service offered by Voilá Centro Histórico?
Yes, a shuttle from the hotel to the airport is available. The charge is COP 65000 per vehicle.
What are the check-in and check-out times at Voilá Centro Histórico?
Check-in start time: 3:00 PM; check-in end time: 10:00 PM. Check-out time is noon.
Is there an on-site casino at Voilá Centro Histórico?
No, this hotel doesn't have a casino, but Rio Cartagena Casino (7-min drive) is nearby.
What is there to do at Voilá Centro Histórico and nearby?
Voilá Centro Histórico has 2 outdoor pools and 2 bars, as well as a garden.
Are there restaurants at or near Voilá Centro Histórico?
Yes, there's an on-site restaurant.
What's the area around Voilá Centro Histórico like?
Voilá Centro Histórico is in Cartagena Walled City, a short 1-minute walk from Clock Tower and 19 minutes' walk from Bocagrande Beach. Travellers say that the area is walkable and good for shopping.
Voilá Centro Histórico Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
9.6/10
Staff & service
9.0/10
Amenities
9.2/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Exceptional
26 Dec 2024
Perfect location with luxury
This is at the perfect location with everything nearby. The beds and interior were quite nice. Breakfast was decent.
PIYUSH
PIYUSH, 4-night trip
Verified Hotels.com guest review
6/10 Good
22 Dec 2024
Doesn’t have a working phone number
The hotel was nice enough for the area. Although we got the larger King Room which is still pretty small. Our problem wasn’t with the property itself. El Centro is super fun for a couple days but the area incredibly busy and not much to do other than eat at restaurants and drink at bars.
We requested to cancel the reservation on day two of eight so that we could move another resort with beach access that wasn’t stuffed into the walled city. I was fully willing to pay for an extra night or two so that we weren’t canceling less than 24 hours in advance. I talked to the front desk who said it was fine I just needed to cancel with Expedia. Expedia said the policy was for no refund after check in. However, Expedia has always been good about just calling the hotel and they normally waive any fees and refund unused nights.
This wasn’t the case, Voila doesn’t have an operational phone number. They have a What’s App but Expedia refuses to call through what’s app. It was incredibly disappointing that Voila is part of the Hotels.com network yet they don’t have a phone number. I’m not sure how that one slipped through the cracks…
We ended up booking at a Hilton Resort on Bocogrande that was 1,000 times better. Still no word on a refund for the rest of our stay at Voila.
Ki
Ki, 8-night trip
Verified Hotels.com guest review
10/10 Exceptional
11 Dec 2024
Location is perfect to visit Cartagena! Very central. Front desk were very helpful if you needed something! I will go the same hotel if I want to visit again Cartagena
Asiyeh
Asiyeh, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
22 Nov 2024
Excellent stay
Excellent place, very convenient location, staff is amazing, service amazing highly recommend it. Just note it is a busy area and has some working ladies outside walking the streets regularly. They don’t bother you and they didn’t bother us so it was fine.
Verified traveller
4-night trip
Verified Hotels.com guest review
10/10 Exceptional
25 Oct 2024
Great
Was a very pleasant stay. Staff were very helpful. Great location. Felt very safe!
Jessica
Jessica, 2-night trip
Verified Hotels.com guest review
6/10 Good
10 Oct 2024
Mucha humedad en las habitaciones y el aire acondicionado muy ruidoso
Roberto
Roberto, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
1 Oct 2024
Property and service very good. Excellent location in city centre for day activities, but also near spot that gets raunchy at night
Jorge
Jorge, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
27 Sep 2024
Roberto
Roberto, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
26 Sep 2024
janis
janis, 2-night trip
Verified Expedia guest review
10/10 Exceptional
26 Sep 2024
Roberto
Roberto, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
25 Sep 2024
Juraj
Juraj, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
25 Sep 2024
Anthony
Anthony, 5-night trip
Verified Expedia guest review
10/10 Exceptional
23 Sep 2024
Sydney
Sydney, 7-night trip
Verified Expedia guest review
10/10 Exceptional
18 Sep 2024
Yannis
Yannis, 1-night trip
Verified Expedia guest review
8/10 Very good
18 Sep 2024
The property was well presented, staff were friendly and the location is excellent.
Was a little disappointed that my shirt went missing. I realised after checkout that I left it on the bed. The cleaners had gone through the room since and the shirt was no where to be found. The air conditioning was also very noisy.
Manish
Manish, 3-night trip with friends
Verified Expedia guest review
10/10 Exceptional
16 Sep 2024
Excellent stay! The hotel is well located right in the center of all major attractions. Inside the wall! Many restaurants/bars choices! I’ll recommend this place and definitely will come back!
Adays
Adays, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
16 Sep 2024
Great location. Clean. Great staff. Great food at the restaurant. Language barrier if you don’t know a little Spanish…use a translator app.
Tashana
Tashana, 7-night romance trip
Verified Expedia guest review
10/10 Exceptional
14 Sep 2024
Carmen
Carmen, 2-night trip
Verified Expedia guest review
10/10 Exceptional
14 Sep 2024
Cartagena
Hotel in very good location, friendly staff
I recommend
Felix
Felix, 3-night trip with friends
Verified Hotels.com guest review
2/10 Poor
13 Sep 2024
Jan
Jan, 6-night trip
Verified Expedia guest review
10/10 Exceptional
10 Sep 2024
Stuart
Stuart, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
9 Sep 2024
Las toallas de la habitación estaban desgastadas y rotas. A la piscina le faltaba agua.
Las personas del hotel fueron muy amables. Muy buen servicio.