2/10 แย่
15 ก.พ. 2024
Stayed there twice (1N and 2N). During the first time, the WiFi was down and the temperature control of the AC wasn't working. They called me post 10pm when I was sleeping to ask at what time I'll be checking out. I shared my experience during checkout. The manager told me that they'll upgrade my room during the next stay. But the upgrade didn't happen. They showed me the exact room which I'd booked and told me that it's the upgraded room. Other rooms were sold out. I told them it was the same room which I'd booked and even showed them the booking on Expedia. They didn't do anything.
Please don't lie to the customers if you can't fulfill what you've promised.
Karan
Karan, ทริป 1 คืน
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