We were only in the hotel for a night, there was no kettle for a cup of tea, I didn't notice until the morning when I went to make one. I went to the lobby, they said they would send housekeeping up with one but we did not receive one. I had to use the hotel restaurant tea facilities to bring my drink back up to the room. The air conditioning wasn't working, we addressed this not long after check in, they said they would send maintenance up to sort it, again nothing was done with it. A very hot day/night and no air conditioning, quite disappointing considering how much we paid for one night.