I travel frequently and am a Gold member with Expedia. I always book flights, hotels, and rental cars through their website because I trust them. However, this time I am very disappointed with the conditions my family and I experienced during our stay. The hotel was nothing like what was advertised on their website. It was dirty, old, in poor condition, lacked facilities, and was not convenient in any way. Additionally, the front desk staff were unwelcoming and unfriendly towards us. This was supposed to be a vacation for my family and me, and we are extremely disappointed.