Went to check in but room was not ready which was fine, left our luggage and set off for our adventure round London, arrived back at hotel at 11pm to find no twin rooms. Response from staff was useless, spoke to the manager who was equally as useless. Offered to move to another hotel or have a put up bed which would not have even fit on the floor. Offered free breakfast which we didn’t want and 50% refund on that nights stay. Agreed to move rooms on night 2 only to find that room had no air con, I couldn’t be bothered to even try and move rooms as staff were completely useless. It was one of the hottest days in London so not a great situation. I will not stay again. The hotel needs to get its act together, if I booked a twin I expect a twin. If it advertised aircon, I expect aircon.